Return & Refund Policy

Last updated: September 5, 2026

At MultiDeals Collection, we want you to be satisfied with your purchase. Because our products are sourced and shipped through third-party fulfillment partners, we have the following return and refund policy.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it
• Be in its original packaging, when applicable
• Include any tags, accessories, or included components
• Include proof of purchase or your order number

Please contact us before sending any item back. Unauthorized returns may not be accepted or refunded.

How to Request a Return

To request a return, please email us at:

info@multidealscollection.store

Please include:

• Your order number
• The reason for the return
• Photos or videos of the product, if applicable

After reviewing your request, we will provide you with return instructions if your return is approved.

Do not send products to the return address shown on the package or to our business address unless we specifically instruct you to do so. Return locations may vary depending on the product and fulfillment partner.

Change of Mind & Unwanted Items

If you simply change your mind, ordered the wrong item, or no longer want the product, you may request a return within 30 days, provided the product meets our return requirements.

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise agreed by us.

Original shipping charges, if any, may not be refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing essential parts or accessories

please contact us within 7 days of delivery at info@multidealscollection.store.

Please provide your order number along with clear photos or a short video showing the issue. This allows us to investigate the problem with our fulfillment partner and determine the appropriate solution.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

Items That Cannot Be Returned

For health, safety, hygiene, and logistical reasons, certain products may not be eligible for return, including:

• Personal care and hygiene products
• Beauty products that have been opened or used
• Customized or personalized products
• Perishable products
• Products that cannot be resold due to health or safety concerns
• Gift cards
• Clearance or final-sale items, where clearly identified as non-returnable

Additional product-specific exclusions may apply and will be identified on the applicable product page when necessary.

Returns Due to Incorrect Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because:

• The address provided was incorrect or incomplete
• The customer refused delivery
• The customer failed to collect the package
• The package could not be delivered because of an issue caused by the customer

we may deduct applicable shipping, return, or handling costs from the refund, where permitted by applicable law.

If the package is returned to our fulfillment partner, we may also offer the option to reship the order at the customer's expense.

Lost or Delayed Packages

If tracking shows that an order is still in transit, please allow the carrier's estimated delivery period to pass before requesting a refund.

If tracking shows that a package was delivered, but you cannot locate it, please first check with household members, neighbors, and the carrier.

We may request that you contact the shipping carrier or provide additional information before determining whether a refund or replacement is appropriate.

Exchanges

We generally do not offer direct exchanges.

If you would like a different product or variant, the fastest option is to return the eligible item according to this policy and place a new order for the desired item.

Refunds

Once your approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after 15 business days from the date we confirm that your refund was processed, please contact us at:

info@multidealscollection.store

Important Notice for Dropshipped Products

Because our products may be fulfilled directly by independent third-party suppliers and fulfillment centers, return instructions and return locations can vary by product.

For this reason, customers should never send a return to the shipping address printed on the original package without first contacting us.

We will provide the appropriate return instructions when a return is approved.

Contact Us

If you have questions about returns, refunds, damaged products, or your order, please contact:

MultiDeals Collection
Email: info@multidealscollection.store